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  • Community Health Worker Intervention to Decrease Cervical Cancer Disparities in Hispanic Women | Community Resource

    This study presents the results of  a randomized trial of a promotora-led education intervention focused on cervical caner in a local South Philadelphia Hispanic community. The findings suggest that CHWs can provide a novel and culturally-appropriate model for addressing racial and ethnic health disparities in underserved populations.   

  • Community Health Workers and Community Voices: Promoting Good Health | Community Resource

    This report documents how CHWs address the problems of health disparities, poor access to care, and the rising cost of health care. Challenges that exist in expanding current CHW programs are also examined. Policy options around finance, workforce, and delivery of care are also discussed.

  • From Directly Observed Therapy to Accompagnateurs: Enhancing AIDS Treatment Outcomes in Haiti and in Boston | Community Resource

    This article examines Directly Observed Therapy (DOT-HAART) provided by CHWs or accompagnateur to HIV patients in Boston and Haiti. The CHWs provide psychosocial support and link the patients to clinical staff and available resources. The article suggests that the accompagnateur model can be applied to other poverty-stricken populations in resource-poor settings. 

  • SONRISA: A Curriculum Toolbox for Promoters/Community Health Workers to Address Mental/Emotional Health Associated with Diabetes | Community Resource

    This curriculum was created by the Southwest Center for Community Health Promotion at the University of Arizona. The tool was designed for promoters/CHWs to use in their work with clients to prevent and manage diabetes and the mental/emotional health complications associated with diabetes.  The tool is available in both English and Spanish. 

  • Diabetes and the Family/La Diabetes y La Union Familiar Curriculum | Community Resource

    The Arizona Prevention Research Center's (University of Arizona) Diabetes and the Family Curriculum is a tool for CHWs, focusing on health promotion and chronic disease prevention designed for individuals and their families. The tool is available in both English and Spanish. 

  • Steps Forward/Pasos Adelantes Curriculum | Community Resource

    The Arizona Prevention Research Center's (University of Arizona) Steps Forward/Pasos Adelante Curriculum is a tool for CHWs, focusing on health food choices and preparations, chronic disease risk, community health and participant advocacy. It is available in both English and Spanish.

  • Community Health Workers Toolkit | Community Resource

    This toolkit, designed by the Rural Assistance Center (RAC), provides help in developing CHW programs and resources and  best practices developed by successful CHW program. It is made up of 8 modules, each focusing on different aspects of CHW program, including: introduction to CHW, program models, training approaches, program implementation, planning for sustainability, measuring program impacts, disseminating best practices and a program clearinghouse.

     

  • Community Health Workers: Policy and Systems-Level Approach | Community Resource

    This document provides guidance and resources for implementing policy recommendations to integrate CHWs into community-based efforts to prevent chronic disease. After providing general information on CHWs in the United States, it sets forth evidence demonstrating the value and impact of CHWs in preventing and managing a variety of chronic diseases, including heart disease and stroke, diabetes, and cancer.

     

  • Promoting Policy and Systems Change to Expand Employment of Community Health Workers | Community Resource

    This Centers for Disease Control and Prevention E-Learning training series provides written and audio information regarding what CHWs are and what they do, as well as, details about CHW workforce issues and development, sustainable funding, and moving policy and systems forward. The training also provides links to CHWs resources and programs in the US.

  • Community Health Workers Evidence-Based Models Toolbox- HRSA Office of Rural Health Policy | Community Resource

    This is a tool created by the U.S. Office of Rural Health Policy (ORHP) (a program of the Health Resources and Services Administration) to support the development of CHW programming in rural areas in the U.S.. It draws on and shares lessons learned from proven CHW program models.

  • Community Health Worker Code of Ethics Toolkit | Community Resource

    This toolkit is designed to guide professional CHW organizations through the process of developing and adopting a code of ethics. Having a code of ethics can enhance CHWs’ relationships with the community, promote professionalism, legitimize CHWs as members of health care teams and provide guidance in solving ethical quandaries. The toolkit, which was developed for use by American CHW groups, has two key sections.

  • Training Community Health Workers: Using Technology and Distance Education | Community Resource

    This paper provides an overview of programs that use technology and distance education to train CHWs in rural areas. Challenges identified in the paper include: consistent use of definitions; appropriate technology formats; access to technology; cultural competency of faculty; support for faculty and students; and quality assurance. The authors conclude that in order to be successful, these programs require investment in technological infrastructure and adequate support of both faculty and students.

  • WIHI Free Audio Program from the Institute for Healthcare Improvement (IHI) | Publications

    WIHI is a free, one-hour web-based audio program from IHI that connects listeners to the cutting edge of health care improvement with fresh and most robust thinking about strategies for improving patient care.   There is no fee for participating in a WIHI program, but enrollment in each broadcast is required.  To enroll in the WIHI listserv, register first at www.ihi.org.  Then enroll in specific WIHI sessiona by emailing info@ihi.org or call 617-301-4800. Enrollment will trigger an automatic email to your inbox, which will contain information about how to connect to the broadcast.  IHI recommends that users enroll no later than 30 minutes prior to the start of the program.

    WIHI programs use WebEx technology, so individuals may tune in either through a computer or telephone. There are three ways to join:

    1. Via computer alone. You can access the audio through your computer speakers or headphones and can submit comments or questions via the chat function in WebEx.
    2. Via telephone alone. You can participate in the audio aspects of the program, but will not have access to chat functions.
    3. Via computer AND telephone. You can participate in the audio aspects of the program and the chat functions as well.
    More information on WIHI and upcoming show topics may be accessed at the link below.
  • Institute for Healthcare Improvement's Trigger Tools for Adverse Events | Publications
    As part of its 100,000 Lives Saved and 5 Millions Lives Saved Campaigns, the Institute for Healthcare Improvement has collaborated with hospitals around the United States to develop methods for identifying adverse events through the use of "triggers," or clues detected in medical record review. Several Trigger Tools are available on IHI.org, including:
    ·        IHI Global Trigger Tool for Measuring Adverse Events [White Paper]
    ·        Trigger Tool for Measuring Adverse Drug Events
    ·        Trigger Tool for Measuring Adverse Drug Events in a Mental Health Setting
    ·        Trigger Tool for Measuring Adverse Drug Events in the Nursing Home
    ·        Surgical Trigger Tool for Measuring Peri-operative Adverse Events
    ·        Intensive Care Unit Adverse Event Trigger Tool
    ·        Trigger Tool for Measuring Adverse Events in the Neonatal Intensive Care Unit
    ·        Outpatient Adverse Event Trigger Tool
    These tools may be downloaded without charge from the IHI web site. Users must first register with the IHI site; registration is free. Once logged on to the IHI web site,The IHI Global Trigger Tools for Measuring Adverse Events can be downloaded free of charge at: http://www.ihi.org/IHI/Topics/PatientSafety/SafetyGeneral/Tools/IntrotoTriggerToolsforIdentifyingAEs.htm.
  • How-to Guide Pediatric Supplement: Adverse Drug Events | Publications

    Adverse Drug Events (ADEs) have been defined by the Institute for Healthcare Improvement (IHI) as "an injury, large or small, caused by the use of a drug."  The use of “triggers,” or clues, to identify ADEs has been shown to be an effective method for measuring the overall level of harm from medication errors among adult hospital populations.  As part of the IHI Saving 100K Lives Campaign, twelve U.S. children’s hospitals, convened through the Child Health Corporation of America (CHCA), adapted IHI's adult ADE trigger tool for pediatric patients.

    The National Initiative for Children’s Healthcare Quality (NICHQ), a partner in IHI's Saving 5 Million Lives Campaign, has supported the organization of The Pediatric Affinity Group, a partnership of four organizations, working with leading U.S. hospitals, to create tools to provide adapt IHI's How-to-Guides for patient safety to children's health care. The NICHQ web site features this guide to help hospitals prevent medication errors in children.  The pediatric ADE How-to-Guide includes the Pediatric Adverse Drug Event Trigger Toolkit developed by CHCA, along with example standard order sets, a sample script to standardize the collection of pediatric patient allergy information, and "20 tips to help prevent medical errors in children."

  • Measuring the competence of healthcare providers | Publications

    Competence encompasses knowledge, skills, abilities, and traits, which are acquired through pre-service education, in-service training, and work experience in the healthcare industry. Competence is a major determinant of provider performance and is represented by conformance with various clinical, non-clinical, and interpersonal standards. Measuring competence is essential in determining the ability of health workers to provide quality services. Although a precursor to doing a job correctly, measuring performance periodically is also crucial to determine whether providers are using their competence in their work. A provider could possess the appropriate knowledge and skill, but might not demonstrate this due to individual factors (e.g. abilities, traits, goals, values, inertia, etc.) or external factors (e.g. unavailability of drugs, equipment, organizational support, etc.). This paper provides a framework for understanding the key factors that affect provider competence. Different methods for measuring competence are discussed, in addition to criteria for selecting measurement indicators. Furthermore, evidence from various research studies on measuring the effectiveness of different assessment techniques is also presented.

  • Health care quality glossary. Russian Federation -- United States of America, 1999 | Publications

    This glossary represents both an important "process" and "outcome" of the cooperation between the United States Department of Health and Human Services and the Ministry of Health of the Russian Federation in the Priority Area of Access to Quality Health Care. On the "process" side it is a tangible manifestation of the cooperation between the two towards a shared goal. The "outcome" is the creation of this glossary which will assist both Russian and non-Russian health care personnel in improving the quality of health care through communications using a shared lexicon. It is the hope of the authors that this product is disseminated widely and becomes a valuable tool for all those interested in improving health care quality. (author's)

  • Applying benchmarking in health | Publications

    The task of improving quality is a demanding job. It requires focusing on clients, using data, working collaboratively with other team members, and maintaining an overarching view of the health system in which we work. At the Quality Assurance Project (QAP), we have developed quality-improvement technologies that health care managers can use in developing countries. One such approach is benchmarking. While much has been written about benchmarking in domestic business and health literature, virtually no reference works exist on the use of benchmarking in developing countries. This Project Report summary is intended to offer readers a brief background on the approach and some examples of its application in health and development. Benchmarking is a process for finding, adapting, and applying best practices. The concept of learning from others’ experience is perhaps as old as human society; however, the first widely publicized use of the term “benchmarking” was by the Xerox Corporation in Rochester, NY, in the 1970s. It was defined by Xerox as “the continuous process of measuring products, services, and practices against the company's toughest competitors or those companies renowned as industry leaders” (Camp, 1994). In general, the two key concepts in benchmarking are the idea of systems or processes and the concept of “benchmarks.” (excerpt)

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