Performance Improvement | USAID Health Care Improvement Portal
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Performance Improvement

Performance Improvement is an improvement methodology that grew out of the realization that poor job performance seldom is due solely to the performer's lack of skills and knowledge, but usually to other factors in the system. Performance Improvement (PI), also known as Human Performance Technology, is defined by the International Society for Performance Improvement as "a set of methods and procedures, and a strategy for solving problems, for realizing opportunities related to the people. It can be applied to individuals, processes, and organizations. It is, in reality, a systematic combination of three fundamental processes: performance analysis, cause analysis, and intervention selection." PI considers the institutional context, identifies gaps between actual and desired performance, determines root causes, implements one or more solutions aimed at closing the gap, and measures the change in performance. PI also identifies the need for future training when new tasks, equipment, or techniques are introduced, anticipating future performance deficiencies as the worker's job changes. PI interventions include many of the same interventions used in quality improvement activities, such as job aids, performance support, staffing selection, supervision, appraisal systems, coaching/mentoring, documentation, team building, and training.