This course is designed for quality assurance coach candidates who have a working knowledge of QA concepts. It can be paired with technical content training in a specific QA method, such as indicator development, quality improvement, problem solving, or process redesign. It uses hands-on methods to develop coaches' ability to facilitate teamwork and provides competency-based, just-in-time training.  Ideally, this course should be accompanied by a practicum in a field site with a coach's real team.

Learning Objectives of the Coaching and Team Building Course: At the conclusion of this course, participants are able to:

• • Discuss the benefits and challenges of working in teams
• • Distinguish responsibilities and behaviors appropriate for each role within a team: team leader, team member, timekeeper, recorder, and coach
• • Choose facilitation and training techniques that enhance a team's ability to:
• • Create a positive team climate (including, clarifying roles and responsibilities, conducting effective meetings, making decision, managing conflict, managing change, enhancing creativity, and communication with the rest of the health care organization) 
• • Demonstrate key communication skills, including active listening, giving and receiving feedback, effective questioning, and assertiveness
• • Design and deliver competency-based, just-in-time training
• • Develop action steps to apply the knowledge and skills learned during the training program