Follow Us
Quality Improvement Workshop for NGOs
Organization:
Quality Assurance Project/URC
Region and Country: Global
Language:
English Description:
This four-day training workshop was specifically designed for private voluntary organization (PVO) headquarters staff who were exploring ways to incorporate quality improvement techniques in their usual work. It was designed to create an awareness of the advantages of using Quality Improvement (QI) approaches to improve the quality of child survival interventions and to equip the participants with skills to use selected QI tools and techniques.
Objectives
At the conclusion of this course, participants were able to:
- Discuss the basic principles of a QI approach (data, teams, system/process focus, client focus, leadership commitment)
- Discuss how to apply QI approaches to child survival program improvements
- Using exercises, suggest appropriate QI interventions from a range of possible activities (including getting client input, facility and health worker assessment, standards setting and /or communication, monitoring with feedback, decision making, root-cause analysis [problem solving], process improvement, PDSA [Plan, Do, Study, Act] or PDM [Plan, Do, Monitor])
- In exercises, use brainstorming, force-field analysis, and priority-setting techniques
- In exercises, construct, interpret, and evaluate high-level and process-level flow charts, cause-effect diagrams, pie, bar, and run charts, and Pareto diagrams
- Develop a list of QI activities pertinent to their service delivery
- Develop next steps to take in implementing QI in current child survival activities
- Apply principles of change management techniques to next-steps planning
