The Quick Investigation of Quality (QIQ) was created in response to the need for a low-cost,
practical means to routinely measure quality of care (QC) in family planning services. Developed
with support from the USAID Office of Population, the QIQ has benefited from the input of
numerous cooperating agencies (CAs) in identifying a “short list” of QC indicators, developing
the set of instruments to measure them, and field-testing the instruments in four countries:
Ecuador, Turkey, Uganda, and Zimbabwe. This work has been spearheaded by the MEASURE
Evaluation Project, in collaboration with the Monitoring and Evaluation Subcommittee of the
MAQ.
This user's guide is intended to make this methodology accessible to program managers,
evaluation specialists, and others interested in monitoring quality of care in family planning
programs. The experience of the field tests indicates that it is also adaptable to other areas of
reproductive health. This volume contains an overview of the methodology used, sampling
guidelines, tips for training field staff, copies of the actual instruments (with modifications based
on the field test experience), and guidelines for field personnel in collecting the data. It also
includes an approach to presenting the results: a concise summary in numeric and graphic form of
the short list of 25 indicators appropriate for policy makers and program staff.