This short report describes how the USAID Health Care Improvement (HCI) project provided training to physicians on cultural sensitivity in birthing services in Guatemala, which resulted in increased patient satisfaction. In 2009, HCI and the Guatemalan Ministry of Health began a process of continuous quality improvement of care in the Todos Santos Cuchumatán’s Permanent Health Care Center.
The Promotion and Essential Obstetric and Neonatal Care strategy (ProCONE) in Guatemala uses a collaborative learning methodology to improve the quality of maternal and neonatal care in health units and includes a focus on prenatal, postpartum and newborn ambulatory care. During the demonstration phase of this strategy, 25 health units (health care centers, Permanent Health Care Centers [CAP], and one Comprehensive Maternal and Child Health Care Centers [CAIMI]) in the department of San Marcos worked together to improve care. After the demonstration phase, experiences and "best practices" were consolidated into a document and the process continued with a spread phase to 135 health posts and minimal community units.
As a component of its work to address neonatal mortality, the USAID Health Care Improvement Project (HCI) is working with Ministries of Health to implement national Kangaroo Mother Care (KMC) programs in five Latin American countries: Guatemala, El Salvador, Honduras, Nicaragua and Ecuador. This short report describes the technical assistance that HCI is providing to support the implementation and scale-up of the KMC program throughout all phases.
Volante sobre los avances del proyecto HCI en la aplicación del Método Madre Canguro en cinco países de América Latina.
In 2003 the Nicaraguan Ministry of Health (MINSA), in collaboration with the USAID Quality Assurance Project (QAP) and its successor, the Health Care Improvement (HCI) Project, began establishing continuous quality improvement (CQI) collaborative focusing on essential obstetric and pediatric hospital care in health units. During the initial demonstration phase, a small number of facilities worked together to quickly achieve significant improvements in processes, quality, and efficiency with the intention of disseminating methods and results to other facilities within MINSA during the spread phase, which began in 2004. Both phases ended in 2007, since which HCI has supported post-collaborative CQI strengthening.
In 2005 the Ministry of Health (MINSA) conducted the first study of competencies of health staff who provide maternal and newborn services. Based on these results, MINSA, in conjunction with external agencies and projects, developed norms, protocols, and clinical practice guides which allowed for national-level standardization of clinical competency. In addition, MINSA and other agencies worked together to develop tools for continual monitoring of the quality of services. Five years after this initial evaluation, MINSA was interested to know whether the interventions to improve staff competencies had an impact. This led to a follow-up research question: Has the gap in knowledge and skills among health staff providing services for women during pregnancy, labor and delivery, and post-delivery and for newborns been reduced in five SILAIS (Managua, Chontales, Jinotega, RAAN and RAAS) over the course of five years? The USAID Health Care Improvement (HCI) Project conducted this follow-up evaluation to assess changes over time in knowledge and skills of health care personnel.