Training Materials | USAID Health Care Improvement Portal
Follow Us HCI Project on FacebookHCI Project on TwitterHCI Project on Vimeo
Why Register?     Register      Login

Training Materials

  • Training manager's guide | 2002

    This monograph is part of the Quality Assurance Methodology Refinement Series published by the Quality Assurance Project. Like the other monographs in the series, its purpose is to help those promoting Quality Assurance in health care and other services to achieve lasting impacts. The monograph focuses on how to design, develop, and deliver efficient and cost-effective training.

  • Quality Improvement in Health Care

    This four-day course was designed for service providers or managers who are new to quality assurance. If possible, an entire facility team attended together. Participants learned how to identify opportunities for improvement and plan a quality improvement project at the facility level. Instructional methods included small group work employing a variety of exercises and case examples.

  • Monitoring the Quality of Primary Care

    This course was designed to help mid-level health managers develop skills in monitoring quality of care in an ambulatory healthcare setting. Building on standards already in use, the course guided participants through the steps of developing and using indicators in a systematic method to routinely monitor health worker performance. Participants defined and developed indicators, design data collection tools, collect data in a facility, and analyze and interpret that data.

  • Coaching and Team Building

    This course is designed for quality assurance coach candidates who have a working knowledge of QA concepts. It can be paired with technical content training in a specific QA method, such as indicator development, quality improvement, problem solving, or process redesign. It uses hands-on methods to develop coaches' ability to facilitate teamwork and provides competency-based, just-in-time training.  Ideally, this course should be accompanied by a practicum in a field site with a coach's real team.

  • Training of QA Trainers

    This course in training skills was designed to help health workers (e.g., physicians, nurses, midwives, administrators, information officers, clinical assistants) become more effective QA trainers. Training emphasizes doing, not just knowing, and uses competency-based evaluation of performance through both peer and self-assessment of actual training. Participants were required to have general QA knowledge, and specific skills in the technical area they were going to teach.

  • Improving Interpersonal Communication Between Healthcare Providers and Clients

    This course was designed for care providers responsible for counseling, educating, or otherwise communicating with clients. Topics included characteristics of effective interpersonal communication, including caring and socioemotional communication, diagnostic communication and problem solving, counseling, and education. Course activities included role plays, case studies, and the use of job aids to enhance use of new skills.

  • Licensure, Accreditation, and Certification: Approaches to Health Services Quality

    This course was designed for health care leaders including representatives from the ministry of health, regional health directors, hospital directors and others involved in decision-making regarding the implementation of licensure, accreditation, and/or certification. The Accreditation Course was based on the content of the Quality Assurance Project monograph entitled “Licensure, Accreditation, and Certification: Approaches to Health Services Quality”.

  • Cost and Quality in Healthcare

    This course was designed to introduce health professionals, program managers, and other decision-makers within the health system to the concepts of cost and quality. It provided guidance on measuring the effect of interventions aimed at improving quality relative to their cost and quantifying the cost of poor quality. It also provided a basic overview of quality definitions, quality assurance framework, and cost analysis approaches. It does not intend to provide an in-depth review of cost analysis approaches.

  • Quality Improvement Workshop for NGOs

    This four-day training workshop was specifically designed for private voluntary organization (PVO) headquarters staff who were exploring ways to incorporate quality improvement techniques in their usual work. It was designed to create an awareness of the advantages of using Quality Improvement (QI) approaches to improve the quality of child survival interventions and to equip the participants with skills to use selected QI tools and techniques.