The HCI Team

The USAID Health Care Improvement Project is managed by University Research Co., LLC (URC), a professional services firm dedicated to helping clients use scientific methods and research findings to improve program management, operations, and outcomes. Since 1965, URC, with its non-profit affiliate, the Center for Human Services (CHS), has served government and private sector clients in the areas of communications & outreach, education & training, health & population, quality management, and research & evaluation.

The HCI team includes the following subcontractors:

  • The Center for Communication Programs (CCP) of the Johns Hopkins University Bloomberg School of Public Health in Baltimore, MD, implements strategic communication programs and conducts research to enhance access to information and facilitate the exchange of knowledge to improve health and health care.
  • EnCompass LLC a Bethesda, MD-based firm that worked closely with URC on the Quality Assurance Project, making important technical contributions to the evaluation and documentation of improvement collaboratives.
  • Family Health International (FHI), a nonprofit organization that manages research and field activities in HIV/AIDS and reproductive health in more than 70 countries.
  • Initiatives Inc., a Boston-based firm which specializes in human resources (HR) management and quality and performance improvement.
  • Management Systems International (MSI), a firm based in Washington, DC, with expertise, developed under a MacArthur Grant, in large-scale organizational change through scale-up, monitoring and evaluation, and incorporating gender considerations into management and development programs.

HCI also collaborates with with leading technical organizations to implement specific field activities:

• BroadReach Healthcare
• Harvard School of Public Health (HSPH)
• The Institute for Healthcare Improvement (IHI)
• Joint Commission International (JCI)
• MAXIMUS
• The New York State AIDS Institute (NYSAI)
• Singapore Health Services Pte. Ltd. (SingHealth)



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This web site is made possible by the support of the American people through the United States Agency for International Development (USAID). The information provided on this web site is not official U.S. Government information and does not represent the views or positions of the U.S. Agency for International Development or the U.S. Government.

The USAID Health Care Improvement Project is managed by University Research Co., LLC under
Contract Number GHN-I-00-07-00003.