This quality improvement (QI) training participant manual was developed for presentation at a skill-building workshop conducted by the USAID Health Care Improvement Project at the June 2010 Global Health Council annual conference.  The workshop was designed to develop participants’ knowledge and skills in modern health care improvement, including aim-setting, indicator development, process analysis, and developing tests of changes using Plan-Do-Study-Act (PDSA) cycles for implementing improvement interventions. 

The workshop includes the slides for a series of short presentations and exercises to enable participants to practice steps in the QI process with a case study example on reducing gaps in coverage, retention in care, and clinical outcomes for HIV-infected patients on antiretroviral therapy (ART).