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Human Resources & Workforce Development

Join the Conversation at CHW Central!

CHW Central is a new community of practice hosted on the HCI Portal designed to facilitate information-sharing and dialogue about how to support community health workers. It features:

  • Online faciliated discussions with experts on current and critical issues facing CHW programs;
  • A resource center of training materials, practical tools, and up-to-date guidelines; and
  • A member exchange forum where community members can post questions and solicit input.

CHW Central can be accessed through the Communities tab on the HCI Portal navigation or at

Improvement Reports

To see a list of all Improvement Reports on Human Resources and Workforce Development click here.

HCI is evaluating task shifting, team-based performance management, and other human resource management interventions to improve the quality and efficiency of care delivery. Here, a lay nurse aide in Benin counsels a recently-delivered woman using a job aid. Photo by Larissa Jennings, URC.

Tools for Assessment and Improvement

Improvement Experiences

Other Resources